The problems encountered with the Magritte CD ROM are usually related with the following topics:

1/ Color settings
2/ QuickTime version
3/ QuickTime and hardware settings

The application needs a display setting of 256 (8bit) colors. If your system is not set on 256 colors:
In the task bar,
select "settings"
select "control panel"
select "display"
select "settings"
select in "colors" 256 colors
Click on "Apply" to finish

The Magritte application is a 16 bit application that needs a 16 bit version of QuickTime in order to work properly. You could have a newer - and probably 32 bit - QuickTime version already installed on your computer. (e.g. version 4.x) Nevertheless, you must install the 2.1.1 version available on the cd in the QTW folder. Both version - 16 and 32 bit - can coexist on your system. The Magritte application will select the good one.

In order to use the cd-rom on WinXP, you have to run the application in compatibility mode:
- right click on the Magritte icon
- go to properties
- go to compatibility
- choose to run the program in Win 98 mode and 256 colors.

If you have a message such as "A fatal exception - 0167:BFF9DFFF…" you can certainly try the following:

In the task bar, click on "Start"

• select "Settings"
  
• select "Control Panel"
  
• select "QuickTime"
  
• select "More"
  
• select "Video"
  
• select "Bitmap" in "Draw Method"
  

In the task bar, click on "Start"

• select "Settings"
  
• select "Control Panel"
  
• select "System"
  
• select "Performance"
  
• select "Graphics"
  
• diminish the hardware acceleration to "basic" or "none"
  

The two last solutions can also be expanded in a longer explanation as follows.

Some people encountered problems when installing Quicktime before running the CD-rom on Win 98. This is due to some incompatibility between the 16 bit version of Quicktime used on our CD-rom and Win 98. Hereafter you will find a step-by-step fix.

It seems to be complicated but it's not!

So, if you have problems:

• When attempting to launch the program
  
• When trying to open the QuickTime Control Panel.

This can typically be eliminated by adjusting your video optimization to "BMP". In some cases, you will also have to lower your hardware acceleration to eliminate the error.

Proceed as follows:

A. Make a backup copy of your QTW.INI file.

B. Edit your QTW.INI file to verify that your QuickTime draw method is set to "BMP".

C. Lower hardware acceleration (if necessary).

A. Make a backup copy of your QTW.INI file.
As a precaution, make a copy of the QTW.INI file. If the file is accidentally damaged or a mistake is made, then the original file can be restored.

A1. From the Windows 95 Taskbar, click on "Start" and from the Start menu, point to "Programs"; from Programs, click on "MS-DOS Prompt" to open the MS-DOS prompt.

NOTE: The instructions that follow assume that the hard drive where the WINDOWS directory is located is designated as drive "C:". Substitute the appropriate drive letter if your computer is configured differently.

A2. At the C:\WINDOWS prompt, type: COPY QTW.INI QTW.DIS and press "Enter". The "1 file(s) copied" message confirms a copy of the QTW.INI has been made with a .DIS extension. NOTE: The file extension .DIS identifies the backup as one made at the request of Disney Interactive.

B1. At the C:\WINDOWS prompt, type: EDIT QTW.INI and press "Enter" to open the QTW.INI file in the "MS-DOS Editor".

B2. From the MS-DOS Editor, press the "Alt" key to activate the menus, press "S" to display the "Search" menu, then press "F" to open the "Find" window.

B3. In the "Find what:" field of the Find window, type: [VIDEO] and press "Enter" to locate the [VIDEO] section in your QTW.INI file. WARNING : You must include the brackets on either side of the word VIDEO to find the [VIDEO] section of the QTW.INI file. * If the [VIDEO] section is not found, skip to step B6 to add a [VIDEO] section to your QTW.INI file. When found, the [VIDEO] section title is highlighted. The exact configuration of the section will vary.

B4. Under the [VIDEO] section of the QTW.INI file, locate the command line that begins with the word "Optimize". Verify that this line reads exactly as follows:
Optimize=BMP
* If the command line reads exactly as above, skip to step B8.
* If the command line does not read exactly as above or there is no line that begins with the line "Optimize", continue with step B5.

B5. Use the arrow keys or the mouse to place the cursor immediately after the equals (=) sign in the command line that begins with "Optimize=" and type: BMP and then use the "Delete" key on your keyboard to delete the word (or words) that previously followed the equals sign. Skip to step B8.

B6. Use the arrow keys or the mouse to place the cursor at the end of the last line of your QTW.INI file and then press "Enter" twice to move to a command line one space down from the previous line of text. On the blank line, type: [VIDEO] and press "Enter" to set this line as the beginning of the [VIDEO] section of your QTW.INI file. WARNING: You must put brackets around the word VIDEO in step B6 to successfully complete this procedure.

B7. Use the arrow keys or the mouse to place the cursor on the line below the [VIDEO] line you just created. On this blank line, type: Optimize=BMP and press "Enter" to set your QuickTime draw method to "Driver".

B8. From MS-DOS Editor, press "Alt", "F", and then "X", then at the prompt, press "Y" to save the revised file and exit to DOS.

B9. From the DOS prompt, type: EXIT and press "Enter" to return to the Windows 95 Desktop.

B10. Start the program. If the error recurs, continue with procedure C to lower your hardware acceleration.

If the error continues to recur after changing your video optimization, the "hardware acceleration" setting on your system is set too high. Lower your "hardware acceleration" setting in System Properties to help eliminate the error and run the program properly.

C1. From the Windows 95 Taskbar, click on "Start" and from the Start Menu, point to "Settings"; from the Settings submenu, click on "Control Panel" to open the "Control Panel" window.

C2. In the Control Panel window, double-click on the "System" icon to open the "System Properties" sheet.

C3. In the System Properties sheet, click on the "Performance" tab to bring the tab to the forefront.

C4. Near the bottom of the Performance tab is a section titled "Advanced settings". In this section, click on the "Graphics..." button to open the "Advanced Graphics Settings" window.

C5. The Advanced Graphics Settings window contains a slider for "Hardware acceleration", which has four settings - "None" (full Left), "Basic" (second to the Left), "Most" (second to the Right) and "Full" (full right). This slider is set to "Full" by default. Click on this slider and drag it one notch to the left, setting the acceleration to "Most". Below the slider are the words "Most accelerator functions:" followed by a descriptive paragraph regarding that setting.

C6. Click on "OK" to confirm this selection and return to the Performance tab. From the bottom of the Performance tab, click on "Close" to close the System Properties window.

C7. A dialog box appears with the option to restart your computer now. Click on "Yes" to restart so that the changes will take effect.

C8. Once Windows restarts, run the program. The error should now be eliminated.

If the error message recurs, exit the program and repeat steps C1 through C8 above, dragging the "Hardware acceleration" slider one more notch to the left in step C5 and then testing for the error . Continue repeating these steps, dragging the slider to the left one notch at a time, until the error does not recur.

Note: Adjusting "Hardware acceleration" may affect program performance. For the best possible performance, follow the procedures in the correct order. Do not drag the "Hardware acceleration" slider all the way to the left without first confirming that the "Fatal exception" error does not recur.